ALSO VISIT :- I. MCQs ON MONEY AND CREDIT
II. DEVELOPMENT MCQ FOR MRSAFPI
III. SECTORS OF INDIAN ECONOMY
IV. GLOBALISATION IN ECONOMICS
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Consumer Rights topic is part of Social Science portion of MRSAFPI (Maharaja Ranjit Singh Armed Forces Preparatory Institute) Examination. This is the new section introduced in the year 2021-22 by the Maharaja Ranjit Singh Academy as a part of entrance exam for the NDA (National Defence Academy). In this post, you will study about the consumer rights topic and the Multiple-Choice Questions for the Maharaja Ranjit Singh Armed Forces Preparatory Institute Examination.
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CONSUMER RIGHTS
Consumer Rights are referred to a set of laws that represent the right to be informed about the quantity, quality, purity, potency, price of goods and their standards so that the consumer is protected against all sorts of unfair trade practices. The Consumer Bill of Rights upholds the right to safety of every citizen.
CONSUMER
A consumer is someone who buys a thing for his or her personal use and consumes it. A consumer cannot resale the good, product, or service, but he or she can use it to support himself or herself. A customer is any individual or group of individuals who, in addition to the buyer of the product or services, consumes the product with his or her permission. To put it another way, the consumer is the person who uses the goods or services.
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CUSTOMER
A customer is the one who purchases the product. It includes the person such as wholesaler, retailer etc.
CONSUMER PROTECTION ACT 1986
Consumer Protection Act 1986 is a law to protect the interests of the consumers. This act was inevitable to resolve a large number of pending consumer complaints in consumer courts across the country. This is a Central Govt. Act applicable in all states of India, to provide for the protection of the interests of consumers and for that purpose to make provision for the establishment of consumer councils and other authorities for the settlement of consumers’ disputes and for matters connected therewith.
RIGHTS OF CONSUMERS
The Consumer Protection Act has recognised six rights of a consumer which are :
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Right to Safety
This right refers to as the right to be protected against the marketing of goods and services which are hazardous to life and property of the consumers. This right has a very wide scope of application, for instance, this right is available in the areas of electrical appliances, healthcare, automobile, pharmaceuticals, housing, travel etc. Nowadays, each and every field has an office for researchers who research and experiment and launch new products and appliances accordingly. Most of these products are not tested by the producers which prove to be harmful to the consumer. Therefore, after the implementation of this act, there is a mandate for each and every field to get all their products which are a danger to the life to be carefully tested and validated before launching it to the market.
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Right to Information
It refers to the right of a consumer to be informed of the quality, quantity, potency, purity, standard and price of the goods and services being sold by the shopkeeper. This right is given to the consumer in order to protect them from the various unfair trade practices conducted by the seller in order to earn more profits. Therefore, it is an obligation on the seller to provide the consumer with all the relevant information of the product he wishes to purchase.
Right to Choose
It is defined in the act as the right to be assured, wherever possible, to have access to a variety of goods and services at competitive prices. It is very common to find one product being sold at different possible prices by different sellers. This reflects the age of market competition which is found in almost all the countries. Therefore it is the right of all the consumers to purchase any product at any price which according to him is the best. A consumer cannot be forced to purchase a product of some particular brand or quality.
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Right to be heard
It is referred to as the right to be heard and to be assured that consumers’ interests will receive due consideration at appropriate forums. This right was introduced for a consumer in order to ensure that all the complaints and issues of the consumers are heard duly under the appropriate authority. This is because of this right that almost all the big selling companies have a separate department known as the customer service to help the consumers in case of any dispute or any complaint regarding the quality or quantity of the product.
Right to seek Redressal
If any consumer has been exploited by the seller or faced any unfair trade practices he can seek redressal i.e. compensation or damages under this right. This right ensures that all the issues of the consumers are dealt with and justice is done to him. A proper redressal mechanism has been set up by the government of India such as the consumer courts and forums at district and national level which is discussed later in this article.
Right to Consumer Education
It is the right of each and every person who is a citizen of India to have knowledge about all the laws and policies relating to the consumer. Therefore it is made sure the material regarding the consumer-related laws is easily available all over India but there is still a major part of the population who is not aware of his laws and rights. This is the reason many awareness programmes have been organized by the government of India such as ‘Jago Grahak Jago’ and the camps organized by various lawyers in the remote areas of the country.
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Nearly 47 countries have it as a constitutional right.
The ministry of the Government is called The Ministry of Consumer Affairs, Food and Public Distribution.
The Department of Consumer Affairs has been made for addressing complaints.
On the infringement of any consumer rights, the consumer can complain in a consumer court.
GRIEVANCE REDRESSAL MACHINERY
There is three tier machinery to redress the grievances:
District Forum: President and two other members (one must be women) are part of District Forum. The members appointed by State Government. The compensation claimed is up to ₹1 crores. The appeal can be made in State Commission.
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State Commission: President and two other members (one must be women) are part of State commission. The members are appointed by State Government. The compensation claimed ranges from ₹1-10 crores. The appeal can be made in the State Commission.
National Commission: President and four members (one must be women) are part of National Commission. The members are appointed by Central Government. The compensation claimed ranges above ₹10 crores. The appeal can be made to Supreme Court.
KEY POINTS TO REMEMBER
Consumer is a person who purchases goods and services for personal use.
The action or fact of treating someone unfairly in order to benefit from work is Exploitation.
Consumer Right refers to right which provides safety to consumer’s from exploitation in market area.
RTI (Right to Information Act) is an Act of the Parliament of India to provide the setting out the practical regime of right to information.
Maximum Retail Price is a manufacturer’s price that is the highest price that will be charged for a product sold in India.
Consumer Protection Act (COPRA) is an act of Parliament of India enacted to protect the interests of consumers in India.
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National Consumer Day is celebrated on March 15.
International Consumer Day is celebrated on March 15.
Ralph Nadar is widely known as father of Consumer Movement in world.
Certification Mark is indicating the existence of an accepted product standard and a claim that the manufacturer has tested the product to verify the compliance with that standard.
F.A.O.= Food and Agriculture Organization
WHO= World Health Organization
ISI= Indian Standardization Institution
ISO= International Standardization Organisation
PDS= Public Distribution System
Caveat Emptor= Let the Buyer beware
Caveat Venditor= Let the seller beware
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Table of Contents
CONSUMER RIGHTS AND PROTECTION MCQs FOR MRSAFPI
- A consumer
A. Sells goods and services
B. Buy goods and services
C. Produces goods and services
D. Delivers goods and services
Answer: B
2.Causes of consumer exploitation
A. Right to Information
B.Proper Supply
C. Low Literacy
D. High literacy
Answer: C
3.COPRA stands for
A. Consumer Protection Act
B. Consumer Prevention Act
C. Consumer Police Act
D. Consumer Power Act
Answer: A
4.National Consumer’s day is celebrated in India
A. 24 December
B. 25 December
C. 26 December
D. 27 December
Answer: A
5.In which year Right to Information act was passed?
A. 2008
B. 2007
C. 2006
D. 2005
Answer: D
6.The World Consumer Rights Day is celebrated on
A. 5 March
B. 15 March
C. 10 March
D. 20 March
Answer: C
7.In October 2005, the Government of India enacted a law, popularly known as the……………….. which ensures its citizens all the information about the functions of government departments.
A. Right to information Act
B. Right to awareness
C. Right to knowledge
D. None of the above
Answer: A
8.When was the Consumer Protection Act passed in India?
A.1987
B. 1986
C. 1984
D. 1982
Answer: B
9.Agmark does not include
A. Spices
B. Honey
C. Wheat
D. Mustard Oil
Answer : C
10. Which organization does the standardization of products at the international level?
A. ISO (International Organization for Standardization)
B. WHO (World Health Organization)
C. FAO (Food and Agricultural Organisation)
D. WTO (World Trade Organisation)
Answer: A
ALSO VISIT :- I. MCQs ON MONEY AND CREDIT
II. DEVELOPMENT MCQ FOR MRSAFPI
III. SECTORS OF INDIAN ECONOMY
IV. GLOBALISATION IN ECONOMICS
DOWNLOAD MOBILE APPLICATION TO LEARN MORE: CONSUMER RIGHTS AND PROTECTION MCQs FOR MRSAFPI